So, the MAC should be on the 2.4GHz network. This printer supports only 2.4GHz network.
Make sure the printer and the MAC are connected to the same wireless network. Go back to Network > Wireless > Wireless setup wizard and select your network. On the printer screen, go to Setup > Network Setup > Restore network settings Let me know how this you try connecting the printer wirelessly to the MAC? Wait until the printing system is reset and no devices show in the Printers list.Ĭlick the Plus sign, select your printer in the list, and then click Add. Type the administrator username and password, and then click OK. Right-click or control-click anywhere in the Printers list, and then click Reset printing system. This includes both HP and non-HP devices.Ĭlick the Apple icon, click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax. Resetting the print system deletes all devices in the Printers & Scanners queue. If previous troubleshooting did not resolve the issue, reset the print system. If no, then perform Reset the print system If the issue persists, continue to the next step.Īre there any other printers in the printers and scanner list? Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!Ĭlose an scanning apps that might prevent jobs from printing, and then clear the queue.Ĭlose Apple Image Capture, HP Easy Scan, and HP Scan, if they are open.Ĭlick Finder, select Applications, click Utilities, and then double-click Terminal.Ĭlose the Terminal window, and then restart the computer. The printer should be under the USB 2.0 Bus USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. Under the Hardware heading on the left side of the System Information window, click USB. From the Apple menu, choose About This Mac. Check if the printer is getting recognized by your MAC:. 
Also, make sure the cable is connected to a USB 2.0 port on your MAC.ĭo you have an Anti-virus/firewall installed on the MAC? If you are using a USB cable, make sure the cable is directly connected between the MAC and the printer. Go to Setup > Web services > Update the printer Let us try these steps to resolve this issue:Ĭlick the Apple icon > About This Mac > Software Update and install any available update.
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